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Billing & Subscriptions
Tapboard offers flexible subscription plans to match your business needs. Manage your plan, view usage, and update payment information all from the Billing page.
Accessing Billing
Navigate to Billing in the sidebar. Only account owners can manage billing.
Subscription Plans
| Feature | Sampler (Free) | Starter | Pro | Pro+ |
|---|---|---|---|---|
| Monthly Price | Free | $14/mo | $29/mo | $49/mo |
| Annual Price | Free | $134/yr | $260/yr | $470.40/yr |
| Locations | 1 | 1 | 1 | 5 |
| Displays per Location | 1 | 1 | 3 | 5 |
| Menus | 1 | 1 | 5 | Unlimited |
| Categories per Menu | 2 | 5 | 10 | Unlimited |
| Items per Menu | 10 | 25 | 50 | Unlimited |
| Team Members | 1 | 1 | 3 | 10 |
| Media Storage | None | None | 10 GB | 50 GB |
| Ad Playlists | None | None | 1 | Unlimited |
| POS Integration | No | No | Yes | Yes |
| Canva Integration | No | No | Yes | Yes |
| Scheduled Menus | No | No | Yes | Yes |
| Item Images | No | No | Yes | Yes |
| Style Overrides | No | No | Yes | Yes |
| Role-Based Permissions | No | No | No | Yes |
| Vendor Ads | No | No | No | Yes |
| Video Ads | No | No | No | Yes |
| API Access | No | No | No | Read |
| Live Chat Support | No | No | Yes | Yes (Priority) |
| Hide "Powered by Tapboard" | No | No | No | Yes |
Need more locations, displays, or custom features? Contact support@tapboard.app for a custom Enterprise plan.
Annual Savings
Choosing annual billing saves you money compared to monthly:
| Plan | Monthly Cost | Annual Cost | Annual Savings |
|---|---|---|---|
| Starter | $168/yr ($14/mo) | $134/yr | $34 saved |
| Pro | $348/yr ($29/mo) | $260/yr | $88 saved |
| Pro+ | $588/yr ($49/mo) | $470.40/yr | $117.60 saved |
Usage Dashboard
The Billing page shows your current resource usage compared to your plan limits:
- Locations used — e.g., 1 of 1
- Screens used — e.g., 2 of 3
- Categories used — e.g., 5 of Unlimited
- Menu Items used — e.g., 42 of Unlimited
This helps you see at a glance whether you're approaching any limits and need to upgrade.
Upgrading Your Plan
- Go to Billing.
- Click Upgrade or select the plan you want.
- Choose Monthly or Annual billing.
- You will be taken to the Stripe checkout page.
- Enter your payment information and confirm.
- Your new plan takes effect immediately, and you gain access to the higher limits.
What Happens When You Upgrade
- New resource limits apply immediately.
- Existing content is not affected.
- You are charged the prorated amount for the remainder of your billing cycle.
Downgrading Your Plan
- Go to Billing.
- Select the lower-tier plan.
- Confirm the downgrade.
What Happens When You Downgrade
- The downgrade takes effect at the end of your current billing period.
- If your current usage exceeds the new plan's limits, you will need to reduce your resources (delete extra screens, locations, etc.) before the downgrade processes.
- You will not lose any data immediately, but you won't be able to create new resources beyond the lower limits.
Canceling Your Subscription
- Go to Billing.
- Click Cancel Subscription.
- Confirm the cancellation.
What Happens When You Cancel
- Your subscription remains active until the end of the current billing period (grace period).
- During the grace period, you can resume your subscription at any time.
- After the grace period ends, your account reverts to the Sampler (free) plan limits.
- Your data is retained, but you may lose access to resources that exceed the free plan limits.
Resuming a Canceled Subscription
If you canceled but are still within the grace period:
- Go to Billing.
- Click Resume Subscription.
- Your subscription continues as if it was never canceled.
Updating Payment Method
- Go to Billing.
- Click Update Payment Method or Billing Portal.
- You will be taken to the Stripe billing portal where you can:
- Update your credit card.
- View payment history.
- Download invoices.
Billing FAQ
When am I charged? You are charged immediately when you subscribe or upgrade, then on the same date each month (or year for annual plans).
Can I switch between monthly and annual billing? Yes. Go to Billing and select the desired interval when changing plans.
What payment methods are accepted? All major credit and debit cards via Stripe (Visa, Mastercard, American Express, etc.).
Is there a free trial? The Sampler plan is free forever with limited features. You can use it indefinitely to evaluate Tapboard before upgrading. No credit card is required for the free plan.
Can I select a plan during registration? Yes. If you choose a paid plan from the pricing page, the plan and billing interval are carried through to registration. After creating your account, you are automatically taken to the Stripe checkout page to complete your subscription.
Do I get a refund if I cancel mid-cycle? Contact support@tapboard.app for refund requests.